Cookie Policy

1. What Are Cookies and Similar Technologies

1.1 Cookies are small text files placed on your device by a website or app. They are widely used to make websites work, improve user experience, and provide information to site owners.

1.2 We also use similar technologies such as SDKs, local storage, and pixels. These technologies function in a similar way to cookies and are covered by this Policy.

2. Who Sets Cookies

2.1 First-party cookies are set by The Promptists.

2.2 Third-party cookies are set by external providers for functionality, analytics, advertising, and payments, including Stripe (payments), GetStream.io (messaging, voice, video), Google Analytics (analytics), Meta Platforms (advertising), and Supabase (infrastructure).

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies. Required for core functionality such as security, account login, session management, fraud prevention, and load balancing. These cannot be switched off in our systems and do not require consent where permitted by law.

3.2 Functional Cookies. Enable enhanced features such as real-time messaging, voice and video calls, and saved user preferences.

3.3 Analytics and Performance Cookies. Help us understand how users interact with the Platform. We use Google Analytics. Where required by law, these cookies are used only with your consent.

3.4 Advertising Cookies. We use the Meta Pixel, a third-party advertising cookie, to measure the effectiveness of our advertising campaigns and to build audiences for future ads on Meta platforms (Facebook and Instagram). This cookie is only set with your explicit consent. If this or our use of other advertising cookies changes materially, we will update this Policy and our consent banner accordingly.

4. Examples of Cookies We May Use

4.1 The specific cookies used may change over time. Typical examples include:

4.2 Strictly Necessary. Session and security cookies for authentication, session continuity, CSRF protection, load balancing, and consent storage.

4.3 Functional. GetStream.io service cookies required to enable in-app messaging, voice, video, recording, and transcription features.

4.4 Analytics. Google Analytics cookies such as "_ga", "_gid", and "_gat", used to collect information about how visitors use the Platform.

4.5 Payments. Stripe cookies required for payment processing, fraud prevention, and session continuity during checkout.

4.6 Advertising. Meta Pixel cookies including "_fbp" and "_fbc", used for ad performance measurement, retargeting, and lookalike audience creation via Meta platforms (Facebook and Instagram). These cookies are only placed with your explicit consent.

5. Legal Bases and Consent

5.1 Where required by law (e.g., EEA/UK), we use a consent mechanism for non-essential cookies such as analytics and advertising.

5.2 Strictly necessary cookies are used to provide the service you request and do not require consent.

5.3 You may withdraw or change your consent at any time via the Cookie Preferences tool in our footer.

6. How We Use Information Collected via Cookies

6.1 To operate and secure the Platform, authenticate users, prevent fraud and abuse, and enforce our Terms.

6.2 To remember your preferences and improve functionality and performance.

6.3 To perform analytics and generate aggregate insights about usage of the Platform.

6.4 To measure the performance of our advertising campaigns and, where you have consented, to show relevant ads on Meta platforms.

7. Managing Cookies and Preferences

7.1 Cookie Banner and Preferences. On your first visit (and periodically thereafter), you may be presented with a cookie banner allowing you to accept all, reject non-essential, or manage preferences. You can revisit those choices at any time by using the "Cookie Preferences" link in the footer.

7.2 Browser Controls. You can set your web browser controls to accept or refuse cookies. Blocking some cookies may impact your experience.

7.3 Global Privacy Control (GPC). Where supported, we make reasonable efforts to honor browser-based opt-out signals such as GPC.

8. Retention

8.1 Session cookies expire when you close your browser, while persistent cookies remain until they expire or are deleted.

8.2 Analytics and preference cookies may persist typically from 24 hours up to 24 months, depending on their purpose.

8.3 Meta Pixel cookies (_fbp, _fbc) typically persist for up to 90 days, as set by Meta Platforms.

9. Third-Party Providers

9.1 Stripe. Used for payment processing, fraud prevention, and security.

9.2 GetStream.io. Used to power messaging, voice, video, recording, and transcription features.

9.3 Google Analytics. Used to collect usage information in aggregate to help us improve the Platform. Where required, these cookies are set only with your consent.

9.4 Meta Platforms. We use the Meta Pixel to measure the performance of our advertising campaigns and, where you have consented, to build advertising audiences on Facebook and Instagram. Meta may set cookies including "_fbp" and "_fbc" to track visits and actions on the Platform. These cookies are placed only with your explicit consent. See Meta's Privacy Policy for details.

9.5 Supabase. May use load balancers, security, or performance-related cookies to deliver the Platform.

10. Do Not Track

10.1 There is no industry standard for DNT signals. We respond to legally recognized signals where applicable.

11. Updates to This Cookie Policy

11.1 We may update this Cookie Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date.

11.2 Where required by law, we will request your consent again for material changes affecting non-essential cookies.